A: Haven Haus is a network directly connecting Black, Indigenous, and People of Color (BIPOC) professionals to BIPOC clinicians. For clients, we assist you in connecting with qualified and culturally competent mental health and wellness practitioners.

A: Get connected to the largest network of Black, Indigenous, and People of Color (BIPOC) licensed and accredited mental health and psychiatric nurse practitioners who can help you with a range of issues including but not limited to: high stress, anxiety, relationship challenges, addiction(s), extreme sadness, grief, poor sleep, depression, and more. Our practitioners provide you with the same expertise and quality of care you would expect from an in-office provider, but with more flexibility in when and how you connect. Our network of certified executive and leadership coaches can help you with career pivots, leadership development, entrepreneurship, and more. Complete your application and our team will assist you in determining what support is best fit for the needs you identify. 

A: Click here to get started!

A: Your privacy is our top priority. Haven Haus maintains strict security of your Client Data. We collect your contact information, such as your name, email address, and insurance, when you fill out our online application in order to set up your user account that allows you to receive services from our clinician(s).

You can view Haven Haus’s formal Privacy Policy here. In the meantime, we’ve included a few highlighted points for your quick reference:

• All communications with your clinician(s) and coach(es) are confidential and encrypted
• Haven Haus does not partner with insurance companies, so none of the information you share with our team is communicated to your insurance
• Haven Haus uses industry standard security controls such an encryption and an SSL (Secure Sockets Layers) certificate to ensure information is transmitted over a secured connection between your browser and our web server
• State-of-the-art data centers with appropriate security and compliance certifications, such SOC 2 and EU-US Privacy Shield that are HIPAA compliant are used
• Our platform requires password protection of your client account with a password set by you. Haven Haus cannot access or identify your password. The only way to recover a password is for you to initiate a reset via the email address or mobile phone number you use when initially signing up on the platform
• Extensively trained clinicians and coaches to connect with private and/or high-profile clients who may desire additional levels of discretion; this can be requested via your initial application

If for any reason you need your records released to a third party, please notify your clinician(s) and/or coach directly. Your clinician(s) and/or coach will work with you to complete and send the necessary authorization paperwork prior to releasing any information.

A: Haven Haus is right for you if you are an individual seeking to connect with a therapist or counselor identifies as Black, Indigenous, or a Person of Color (BIPOC). All of our providers are thoroughly vetted and interviewed to ensure appropriate fit for Haven Haus’s high standard of care.

We have a diverse network of licensed and accredited mental health clinicians  who can help you with a range of issues including but not limited to: high stress, anxiety, relationship challenges, addiction(s), extreme sadness, grief, poor sleep, depression, and more. View our services here.

Haven Haus may not be right for you if:

• You are a minor (under the age of 13 years old) or you are under the care of a legal guardian
• You do not have a device (phone, computer, tablet, etc.) that can connect to the Internet
• You do not have consistent and reliable Internet connection
• You are in a crisis or emergency situation. The National Crisis Lifeline provides 24/7 free and confidential support; call or text 988 for confidential support with trained crisis counselors
• You do not have insurance or the ability to pay out of pocket for services

A: Upon completion of your application, you will be connected with our Haven Haus intake team to determine best fit for on-going mental health and wellness support according to your self-identified needs, goals, and preferences.

All Haven Haus clinicians are licensed and accredited Therapists, Social Workers, Professional Counselors, or Psychologists. All Haven Haus clinicians have a Masters or Doctorate Degree in their respective fields. Our clinicians and wellness practitioners have been fully vetted and certified by their state’s professional board, only after successfully completing the necessary education, exams, training, and required hours of practice. Haven Haus also conducts an intensive multi-step on-boarding process with our clinicians to ensure their qualifications and practice meet our high standards of care.

Please understand that each provider has a unique style and area(s) of expertise. While we make every effort to connect you with the ‘best fit’, only you will be able to confirm this after starting the process. If at any time you feel that your team is not best fit, our team is always happy to help make sure that you are connected with a team that makes you feel confident and supported!

A: Haven Haus is an online (telehealth) platform. In-person meetings are at the discretion of your individual team and provider(s).

A: No. While the Haven Haus platform aims to connect people of color to therapists of color, we serve anyone in need of mental health support. We recognize that there may be a variety of reasons why someone who may not self-identify as Black, Indigenous, or a Person of Color would desire the expertise that BIPOC practitioners, experts, and advisors provide. For example, a non-Black individual may have a Black partner or Black child and be interested in gaining an objective culturally competent perspective.

A: You can get connected to your Haven in four ways:

Exchanging messages (like email)

Chatting live (like texting)

Speaking live over the phone

Live video conferencing

Connect in different ways at different times based on your needs and preferences.

All sessions are conducted via phone or video. You will receive an email and/or text reminder with the details of your session 24 hrs before your scheduled appointment. It is a good idea to make sure you have a quiet and private area to fully benefit from your session(s).

A: If you are using insurance, verification can take 1-5 business days. Once verified, you will be notified via email to proceed with the selection of your clinician(s). If you are opting for cash pay, within 1-2 business days, you will be notified via email to proceed with the selection of your clinician(s).

If you are opting for cash pay, rates for individual sessions vary depending on the duration of each session and whether you are connected with a clinical therapist or psychiatric mental health nurse practitioner.

If you are using insurance, you could pay nothing! Insurance copay’s vary per 60-minute session; this will depend on the clinician and your insurance plan – please contact your insurance provider for full details.

If you are opting for cash pay, rates for individual sessions vary depending on the duration of each session and whether you’re connected with a clinical therapist, counselor, or psychiatric nurse practitioner.

A: A percentage of our profits are dedicated to assisting uninsured or under-insured Haven Haus clients seeking to connect with our clinician(s) for therapy or medication management. If this describes you, complete this form and our team will be happy to help!

A: Connect with us, our team is happy to help!